Terms of service

Effective date: September 7, 2026

1. Acceptance of Terms

These Terms of Use (“Terms”) are a binding agreement between you and Knocking Inc. (“Knocking,” “we,” “us,” “our”). You accept these Terms by taking any of the following affirmative actions: (a) clicking a button or checking a box indicating acceptance (for example, when placing an order); (b) placing an order through any Webstore; (c) creating an account; or (d) subscribing to our alerts or marketing programs. If you do not agree to these Terms, do not use the Services.

IMPORTANT — PLEASE READ: Section 14 contains a binding individual arbitration provision and class action and jury trial waiver that affect how disputes between you and Knocking are resolved, and a 30-day right to opt out. By accepting these Terms, you agree to Section 14 unless you validly opt out.

2. The Services; Eligibility

“Services” means the webstores, websites, mobile applications, alert programs, tools, content, features, and other digital experiences that Knocking owns or operates, now or in the future — including webstores operated under or alongside the brands of our media partners — together with all related information, products, and services. Any new features, tools, webstores, or offerings we add are subject to these Terms unless we state otherwise.

You may use the Services only if you are at least the age of majority in your state or province of residence and capable of forming a binding contract. The Services are not directed to minors, and you may not permit a minor to use the Services through your account except with your supervision and responsibility.

3. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms with a new effective date and provide reasonable advance notice — such as a prominent notice on the Services or, where appropriate, by email. Changes apply prospectively from their effective date; your continued use of the Services after the effective date, or your acceptance at your next order, constitutes acceptance of the updated Terms. Material changes to Section 14 (Dispute Resolution) will not apply to disputes that arose before the change, and you may reject such changes as described in that Section.

4. Products, Pricing & Orders

Products offered on the Webstores are supplied by featured brands and third-party suppliers. Product descriptions, availability, and pricing are subject to change at any time without notice, and we may discontinue any product at any time. We have made every effort to display products accurately, but we cannot guarantee that your device’s display of colors or details is accurate. Offers are void where prohibited.

All orders are offers to purchase, subject to our acceptance. We may refuse, limit, or cancel any order — including for suspected fraud, errors in pricing or product information, or quantity limits per person, household, card, or address — in which case we will attempt to notify you using the contact details provided with the order and will refund any amounts charged for the cancelled portion. You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed. Returns and exchanges are governed by the Returns Policy and any brand-specific policies referenced on the applicable Webstore. Optional paid add-ons (such as package protection) are added to an order only if you affirmatively select them, and their charges are itemized before you confirm your purchase. Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions; we reserve the right to correct such errors and to update information or cancel affected orders as described above.

5. Accounts & Accuracy

You are responsible for the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate accounts as described in Section 17.

6. Intellectual Property & License

The Services and all content, software, designs, text, graphics, logos, trademarks, and other materials on the Services (other than User Submissions) are owned by or licensed to Knocking, our media partners, or the featured brands, and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use in accordance with these Terms. You may not reproduce, duplicate, copy, sell, resell, scrape, frame, or otherwise exploit any portion of the Services without our express written permission. All rights not expressly granted are reserved.

7. User Submissions

If you send us comments, reviews, suggestions, ideas, or other materials (“Submissions”), whether solicited or not, you grant Knocking a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, translate, and display those Submissions in any medium for any lawful purpose, without compensation or obligation of confidentiality. You represent that your Submissions are accurate, that you own or control the rights to them, and that they do not violate these Terms, any law, or any third party’s rights. We may, but are not obligated to, monitor, edit, or remove Submissions in our sole discretion. You may not use a false email address or impersonate any person in connection with a Submission.

8. Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the Services or their content: (a) for any unlawful purpose or to solicit unlawful acts; (b) to violate any international, federal, state, or local law or regulation; (c) to infringe our or any third party’s intellectual-property or other rights; (d) to harass, abuse, defame, intimidate, or discriminate; (e) to submit false or misleading information; (f) to upload or transmit viruses, malware, or other harmful code; (g) to collect or track the personal information of others; (h) to spam, phish, pretext, spider, crawl, or scrape, including for machine-learning training without our written consent; (i) to interfere with or circumvent the security or proper working of the Services; or (j) for any obscene or immoral purpose. We may terminate your use of the Services for violating any prohibited use.

9. Third-Party Tools, Links & Checkout Providers

We may provide access to third-party tools, express-checkout wallets, and links to third-party websites or resources that we neither monitor nor control. Such tools and sites are provided “as is” and “as available” without warranties of any kind, and your use of them is at your own risk and subject to the applicable third party’s terms and policies, which we encourage you to review. We are not liable for any harm or damages arising from third-party tools, websites, products, or services, including transactions completed through third-party checkout or payment providers.

10. Privacy

Our collection, use, and disclosure of personal information in connection with the Services are described in our Privacy Policy and U.S. State Privacy Notice, which are incorporated into these Terms by reference.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS AND SERVICES DELIVERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL KNOCKING, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, MEDIA PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, OR LOSS OF DATA — ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THEM, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US THROUGH THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the limitation of liability for incidental or consequential damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Knocking and our parents, subsidiaries, affiliates, partners, media partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, your Submissions, or your violation of any law or the rights of a third party.

14. Dispute Resolution — Binding Arbitration & Class Waiver

(a) Informal resolution first. Before filing a claim, you and Knocking each agree to try to resolve the dispute informally: send a written notice of dispute to the address in Section 19 (or, for notices to you, to your email address on file) describing the claim and the relief sought. If the dispute is not resolved within 30 days of receipt, either party may proceed as set out below. This paragraph is a condition precedent to arbitration or suit.

(b) Binding arbitration. Except as provided in (d), any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products purchased through them shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration will take place in the county of your residence or another mutually agreed location, or by video/telephone; Knocking will pay filing and arbitrator fees to the extent required by the AAA rules or applicable law.

(c) Class action and jury waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. YOU AND KNOCKING EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court.

(d) Exceptions. Either party may (i) bring an individual claim in small-claims court, and (ii) seek injunctive or other equitable relief in court for actual or threatened infringement or misuse of intellectual property or data security. Claims for public injunctive relief that cannot be arbitrated by law shall be decided by a court after arbitration of all arbitrable claims.

(e) Mass filings. If 25 or more similar demands are filed by or with the assistance of coordinated counsel, the parties agree to staged, batched proceedings under the AAA’s mass-arbitration procedures (or equivalent), with bellwether arbitrations proceeding first and remaining demands tolled.

(f) 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to the address in Section 19 or to privacy@knocking.com with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms, stating your name, address, and intent to opt out. Opting out of arbitration does not affect any other provision of these Terms.

(g) Severability; survival. If any part of this Section is found unenforceable, the remainder shall be enforced to the maximum extent permitted. This Section survives termination of these Terms.

15. Governing Law

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict-of-law principles, except that Section 14 is governed by the Federal Arbitration Act. Subject to Section 14, the state and federal courts located in Connecticut shall have exclusive jurisdiction over any dispute not subject to arbitration, and the parties consent to personal jurisdiction there.

16. SMS/MMS & Email Alerts Service

(a) Enrollment. You may subscribe to deal alerts by entering your phone number or email address in a sign-up form on the Services, or through other enrollment methods we may offer (for example, texting a designated keyword to our short code, where offered). Enrollment requires your affirmative action as described above. A confirmation message will be sent upon SMS enrollment.

(b) Consent; not a condition of purchase. By enrolling, you expressly consent to receive recurring marketing and informational messages from Knocking and its service providers at the number or address you provided, which may be sent using automated technology, including automatic telephone dialing systems and, where you separately consent, artificial or prerecorded voice. Consent to receive automated marketing messages is not a condition of any purchase.

(c) Frequency, rates, and carriers. Message frequency will not exceed 8 SMS/MMS and 6 emails per month. Message and data rates may apply and are your responsibility; check your carrier plan. Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages, and we are not responsible for incomplete, lost, late, or misdirected messages, including those affected by carrier filtering.

(d) Opting out. Reply STOP to any text to unsubscribe (one final confirmation message will be sent); reply HELP for help. Unsubscribe from emails via the link in any marketing email. Please allow up to three business days for processing.

(e) Changes. We may modify, suspend, or terminate the alerts service in whole or in part at any time, with or without notice.

17. Termination; Survival

These Terms are effective unless and until terminated by you or us. You may stop using the Services at any time. We may suspend or terminate your access to the Services (or any part) at any time if we believe you have failed to comply with any term, without notice, and you will remain liable for all amounts due through the date of termination. The obligations and liabilities of the parties incurred prior to termination — including Sections 6, 7, 11, 12, 13, 14, 15, and 18 — survive termination.

18. General Provisions

Severability. If any provision of these Terms is determined to be unlawful, void, or unenforceable, it shall be enforced to the fullest extent permitted, and the remaining provisions remain in full force. Waiver. Our failure to exercise or enforce any right or provision is not a waiver of it. Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. Entire agreement. These Terms, together with the policies and notices posted on the Services and any terms you accept at checkout, constitute the entire agreement between you and us regarding the Services and supersede prior agreements. Ambiguities shall not be construed against the drafting party. Headings are for convenience only. Electronic communications. You consent to receive communications from us electronically, and agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.

19. Contact

Questions about these Terms: hello@knocking.com · Knocking Inc., 357 Commerce Drive, PB 320599, Fairfield, CT 06825, United States.