Shipping and Returns Policy
Shipping rates and deliverable destinations
We currently ship to any address within the contiguous USA. Unfortunately, this means that we do not ship to Hawaii, Alaska or any country outside of the United States.
Each brand ships their items directly to you and has a separate shipping rate. Each product listed on our website has an individual shipping timeline associated with it. This shipping timeline will be indicated on each product page and at checkout.
All orders are shipped within the timeline indicated on each product page and this information will also be included on the order confirmation email. Custom orders may take longer, this will be reflected in the shipping timeline. Please note that carrier shipping times may vary depending on the delivery destination of the item, however, this does not impact the timeline in which a package is shipped by.
We aim to have your order delivered to you as fast as possible. If you need to cancel or modify your order, please contact our customer care team as soon as possible. Thank you for understanding that in most cases, your order will have already been processed and we will be unable to cancel your order or change the shipping addresses.
Please note that our customer experience team is open Mon-Fri, from 8 AM to 6 PM EST, and from 9 AM to 3 PM EST during the weekends.
Our return policy ensures our customers have an amazing experience shopping with us. Our brands offer exclusive deals that may only be available for a limited time, thus, we can only offer a return or exchange within 30 days of receiving your order, with the following conditions:
- We will fully refund your purchase, excluding the original cost of shipping.
- All items returned must be in the original condition. This means all original packaging, labels, documentation, and accessories must be included.
Does your return fall outside of this policy? Contact our customer care team and we’ll be happy to look further into it for you!
Instructions for returns and exchanges
If you would like to return your purchase, please navigate to the returns portal here, and see below for further assistance with the return process.
- You will first be instructed to enter your order number and Zip Code.
- On the next page of the portal, please select which item in your order you wish to return. Items which are not available for return will be grayed out below the items which are returnable.
- Once you have selected the item for return or exchange, we will request a reason for the return and for details on what the issue with the product was.
- You will then be given a chance to review your return. If you are returning more than one product, you can add it at this time. If your return/exchange is complete, you can now submit it.
- Once submitted, you will be taken to a confirmation page which shows the details of the return. You can generate a QR code to scan at the post office when dropping the item(s) off, or choose to print the shipping label to send your purchase back.. Please affix your return label to the outside of your package and drop it off at your closest USPS location.
If you encounter any difficulties during the return/exchange process, please contact customer support.
Please be advised that we offer free, prepaid return labels via our returns portal or by contacting our customer care team. If you choose to make a return outside of using one of our provided labels, we will not reimburse the return shipping costs. If you are using your own return label, please take note of the tracking number and let our Customer Care team know as soon as possible so your refund is processed without delays. In addition, for your protection you may want to insure your package against losses and request a delivery confirmation.
Once your return/exchange has been submitted, you’ll receive the prepaid return label to the email address associated with your order. If you’d like to have your return label sent to a different email address, please get in touch with our Customer Care team and provide the alternate email address.
Please note that you must drop off your return at a USPS office as our return/exchange labels are tracked via USPS. If you drop off your return with another courier, your refund request may not be processed correctly.
Please note that in the event that you choose to return an order with your own label, we will not refund the shipping costs of the return. Additionally, we will need you to notify us of your return and provide us with the tracking number associated or we may not be able to process your refund or exchange.
When will I receive my refund?
Once the return label has been scanned at a USPS post office, your refund will be automatically processed and you’ll receive a refund confirmation to your email. Once processed, your refund will appear on your original method of payment within five to ten business days excluding the original shipping fee. Please make sure to check under your spam/junk folder if said email is not under your main inbox.
Can I exchange for a different style or size?
The deals offered on our store are available in limited quantities for a short time, so we typically can’t offer exchanges. Please note that we can only perform same item exchanges so long as:
- The original item can be returned within our return policy guidelines.
- The alternative article of your choice is still available.
Incorrect, damaged or defective items
We only work with the highest quality and most reputable brands, but sometimes things can go wrong in shipping or handling. If your product arrives defective or damaged, or you received the wrong item; we want to help you. Please contact our Customer Service and we will take care of it for you.
Some personalized items (for example, personalized jewelry) are final sale items. We will notify you when an item is a final sale item by noting it in the description of the product page and also on its packing list. Final sale items can not be returned.